Refund policy

We want you to be 100% happy with your Mirova Pets purchase. That's why we offer a 90-day satisfaction guarantee. **Return Eligibility** - Items must be unused and in their original packaging - Returns must be initiated within 90 days of purchase - Defective items may be eligible for exchange or refund regardless of condition **How to Return** To start a return, contact us at hello@mirovapets.com with your order number. We'll provide you with return shipping instructions. **Refund Processing** Once we receive and inspect your returned item, we'll process your refund within 5-7 business days. Refunds are issued to your original payment method. **Return Shipping** Customers are responsible for return shipping costs, unless the item arrived defective or damaged. **Exchanges** If you'd like to exchange an item: 1. Return the original item following the process above 2. Place a new order for the replacement item Alternatively, contact us at hello@mirovapets.com and we'll work with you to arrange an exchange.